Being on hold sucks—but it doesn't have to. There are a few things you can do to lighten your customers' cognitive load, improve their user experience, and reduce their fury.
Measuring the right amount of medicine, filling out a form or finding something on the internet. Did you know that almost half of the adult population would have trouble doing that kind of thing?
Accessibility is more than writing clearly—it’s about making sure that a person with disability has an equal chance of being able to access your information. If you don’t make your website accessible, your content may as well be invisible for people using assistive technology.
When you have a small child, you suddenly start to notice: The world can be a pretty sweary place. This means the music we play in the car needs a certain amount of curation. And so do I.
I've been a little absent from this blog lately, with Minnie and guests writing all the posts. Besides working, I have been thinking about things. Things like ice and pi.
Oh no, I missed International Happiness Day. Not sure why. I guess I was doing stuff. Being tired. I forgot to stop and think. Anyway, International Happiness Day is March 20. And this year, Denmark [...]
Today is Pi Day. You might have come across π at school—π is the ratio of a circle’s circumference to its diameter, or 3.14159265359… and so on until infinity. Maths hurt my brain—I couldn’t understand numbers [...]