I created fake news. Completely innocently. But once an idea is formed, an effect known as the confirmation bias makes it hard for people to change their minds.
Definition: People reaching young adulthood in the early 21st century (there are other unrelated definitions too). But what is ‘young adulthood’? And is the ‘early 21st century’ earlier than 4am? I’m not the only one confused, am I? A dedicated millennial marketing firm says that a ‘millennial’ is anyone born between 1977 and 2000 (gosh, [...]
Being on hold sucks—but it doesn't have to. There are a few things you can do to lighten your customers' cognitive load, improve their user experience, and reduce their fury.
When you have a small child, you suddenly start to notice: The world can be a pretty sweary place. This means the music we play in the car needs a certain amount of curation. And so do I.
Some words just make me mad. Generally, it's not their fault. But not 'signage'—it needs to be punished.
I've been a little absent from this blog lately, with Minnie and guests writing all the posts. Besides working, I have been thinking about things. Things like ice and pi.
Oh no, I missed International Happiness Day. Not sure why. I guess I was doing stuff. Being tired. I forgot to stop and think. Anyway, International Happiness Day is March 20. And this year, Denmark is officially the happiest country in the world. Bhutan didn't make the list this year, but it used to be the [...]
Nelle Harper Lee died last month at 89. Among the countless obituaries printed for her in the last few days is a tweet by Congressman John Lewis: One of the greatest writers of all time, Harper Lee laid bare the soul of America and her work will continue to educate for generations. She has won [...]
Can user experience be improved just by thinking more about the user? Oh, yes.
The situation was getting desperate. The shelves were bending. The thing looked like this: The geckos had started renting out The Prophet’s dust jacket to a family of huntsmen. No mercy, we said. Only if we’ll read it again. We said. The rest can go into this empty beer carton and we will have pretty [...]