Being on hold sucks—but it doesn't have to. There are a few things you can do to lighten your customers' cognitive load, improve their user experience, and reduce their fury.
Does your audience really want to interact with you on social media, or are you just using Facebook and Twitter because everyone else is? Is there a better way to meet your customers' needs?
Can user experience be improved just by thinking more about the user? Oh, yes.
The little Renault doesn’t have this tag, so when I found myself in the wrong lane a few weeks back, I went over a toll bridge (maybe 400 metres of toll road), and thought, ‘they’ll send me a bill’. Today they did.
There’s this thing called the WCAG: Web Content Accessibility Guidelines. They set out all the good things you need to do to make your content accessible for people with disability, people including those with vision impairment (an estimated 300,000 in Australia alone), and also people with other kinds of disability, such as cognitive or motor [...]
Sony Z3 compact software update messes with the time. A UX fail, or just my problem?
I’ll be speaking at the next Brisbane Content Strategy Group meet-up on May 12, between 5.00 and 6.30pm, about how to write and structure questions, help text and error messages...
My mother-in-law gave me a seed sprouter, because I mentioned that hers was a nice design. So now I (Minnie) have grown some fenugreek sprouts. Pretty tasty. The instructions, however, are rubbish. No-one seems to have thought about the person who would actually be reading them. They're broken up into multiple sections, with each of those [...]
At my local pub... Ambulant? What? For the life of me, I can't even guess what 'LH' is meant to mean... And why is the baby dancing like MC Hammer? Who signed off on this?